Updated at 2020-12-01
information is collected, used, and disclosed by i2connect.
i2connect. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage,
Definitions and key terms
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,
provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to EUFRAS, R?gas iela 34, Ozolnieki,
- Country: where i2connect or the owners/founders of i2connect are based, in this case is Latvia
- Customer: refers to the company, organization or person that signs up to use the i2connect Service to manage the
relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit
i2connect and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address.
These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from
which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by i2connect or are under contract to perform a service on behalf
of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personal
identification number — allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by i2connect as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide
our content or whose products or services we think may interest you.
- Website: i2connect.”’s” site, which can be accessed via this URL: https://i2connect-h2020.eu/
- You: a person or entity that is registered with i2connect to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter,
respond to a survey or fill out a form.
- Name / Username
- Email Addresses
- Job Titles
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we
receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When does i2connect use end user information from
i2connect will collect End User Data necessary to provide the i2connect services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with
any such information, we may collect publicly available information from the social media websites you have indicated. You can
control how much of your information social media websites make public by visiting these websites and changing your privacy
When does i2connect use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to
us to show interest in becoming a i2connect customer, we receive information from a third party that provides automated fraud
detection services to i2connect. We also occasionally collect information that is made publicly available on social media
websites. You can control how much of your information social media websites make public by visiting these websites and
changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest
sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may
interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved
in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal
information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and
maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit
card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will
likely share your personal information, and possibly some non-personal information, with these third parties to enable them to
perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web
analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general
location and other technographics such as connection speed, whether you have visited the website in a shared location, and
type of the device used to visit the website. They may aggregate information about our advertising and what you see on the
website and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and
non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion,
believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and
interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally
actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
i2connect will collect personal information that you submit to us. We may also receive personal information about you from third
parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any
of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email.
We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send
unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to
allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising
to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order
processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however,
you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at
the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide i2connect to you and fulfill the purposes described in this policy.
This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no
longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll
either remove it from our systems or depersonalize it so that we can’t identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or
enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information
is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only
to be accessible by those authorized with special access rights to such systems, and are required to keep the information
confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on
file. We cannot, however, ensure or warrant the absolute security of any information you transmit to i2connect or guarantee that
your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical,
technical, or managerial safeguards.
Could my information be transferred to other countries?
i2connect is incorporated in Latvia. Information collected via our website, through direct interactions with you, or from use of our
help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world,
and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability
regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you
voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through the i2connect Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to
help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither
people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes,
make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we
cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information,
you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information i2connect collects depend on your relationship with
i2connect. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as
follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences
with respect to communications and other information you receive from us, or (3) delete the personally identifiable information
maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates,
corrections, changes and deletions will have no effect on other information that we maintain, or information that we have
your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before
granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and
account information at all times.
You should be aware that it is not technologically possible to remove each and every record of the information you have
provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a
copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after
receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be
updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting
the organization of which you are a customer.
If you are a i2connect worker or applicant, we collect information you voluntarily provide to us. We use the information collected
for Human Resources purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to
communications and other information you receive from us, or (3) receive a record of the information we have relating to you.
Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially
all of the assets of i2connect or any of its Corporate Affiliates (as defined herein), or that portion of i2connect or any of its
Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed
against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy
Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common
control with i2connect, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate
jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this
The laws of Latvia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the
website may also be subject to other local, state, national, or international laws.
personal information will mean that you accept those changes.
how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy
Policy and agree to its terms.
Links to Other Websites
i2connect. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not
investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from
including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use
their own cookies or other methods to collect information about you.
i2connect uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on
website but are non-essential to their use. However, without these cookies, certain functionality like videos may become
unavailable or you would be required to enter your login details every time you visit the website as we would not be able to
disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally
Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our
essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features
and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site
preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a
cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your
browser, you should visit your browser’s help menu for more information.
We collect information from kids under the age of 13 just to better our services. If You are a parent or guardian and You are
aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that
We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to
remove that information from Our servers.
reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before
We may display, include or make available third-party content (including data, information, applications and other products
services) or provide links to third-party websites or services (“Third- Party Services”).
You acknowledge and agree that i2connect shall not be responsible for any Third-Party Services, including their accuracy,
completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. i2connect does
not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at
your own risk and subject to such third parties’ terms and conditions.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of
protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and
enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our
customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our
baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used
on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s
name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP
addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a
person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose.
Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data,
and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and
process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond
these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we
already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights – Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. i2connect processes or stores
all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless
we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update,
retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you
access to your data and your customers data. Our customer support team is here for you to answer any questions you might
have about working with the API.
Don’t hesitate to contact us if you have any questions.
Via Email: email@example.com